The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.
K. Viers Ottawa
I was looking to upgrade my machine after an updated visit with my sleep Doctor. Had narrowed my choices down to CPAP Clinic and one other and started with CPAP Clinic ... and am so glad I did. The visit to the local store was great - friendly service, good questions, a real sense that they wanted to understand my needs. I had a very good idea of which machine I wanted ant the technician (Gabriel) did a great job of explaining the features, how it compared to the machine I had been using, and items I was not aware of. The price for it was very good - same as the web price. It was a bit more expensive, but CPAP Clinic took care of the call to the Ontario GOVT for the ADP renewal and all of the paperwork - well worth the difference in price. They did price match for a spare mask I wanted to get as well. Gabriel explained the follow up they do, including the cleaning and machine check every six months. I am now a believer in this organization, and will also be sharing my experiences with my sleep doctor. Thanks Gabriel and the team at CPAP Clinic!
Michael Guerin Mississauga
Excellent Service !!!
I was attended to by Dominique. He was very patient, professional, through and transparent. He explained everything very well and the most about the various options in terms of the machine and the accessories. ...... Its great service.
Arnab Ghosh Mississauga
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