Excellent customer service and products

I want to acknowledge the excellent Customer Service that I have received from Juli at the Vaughan location. I first was diagnosed with Sleep Apnea a few years ago and I was in denial for almost 1 year, then finally decided to get a machine and went to a different place close to Yonge and Steeles and I had the worst experience ever. Fortunately, I did not give up and searched in Google for other CPAP machine places, and one day, I was in Vaughan, and Google lead me to this CPAP location at Vaughan. Juli was very knowledgeable about the products, and about how one may feel when just getting started to use a CPAP for the first time. Her kind approach and patience really made the difference to get me started with my CPAP machine. That first night, I slept for the first time in many years, and woke up feeling energized, as if I had had a Power up sleep. I am very thankful to Juli s professionalism in customer service, the quality of the Resmed product that we chose, her guidance and patience for us to get the most comfortable mask I could have ever hoped for (Dreamworks) after her helping me to try several others. The quality of sleep that I have now has most probably saved my life. I am getting the right care for my body, the right oxygen I need and definitely peace of mind. I decided to buy the cleaning machine, which has worked wonderfully, also giving me the confidence that my mask and machine are very well taken care of. I recently purchased a mask replacement, called her, and as always, her customer support was excellent and got the products shipped to my home right away. Thank you Juli, you make a difference in people s lives.

Elizabeth Evans Toronto

Accessories

Great service and staff that really have the answers to anything you can ask. I never feel threatened or anxious when I talk to the Clinic s dial-in service. Workmanship and quality of products are a-one; I never regret ordering & if something is not quite right their return policy is second to none...

Dan Burgoyne Thunder Bay

Très bon commerce

Cela fait 4 commandes que j ai effectuées avec CPAP Clinic et je suis très satisfait des résultats. Les produits sont tous de qualité d origine et il n est jamais survenu d erreur. Les prix sont bons, de même que la livraison est rapide. La seule raison pour laquelle j ai mis 4 étoiles au lieu de 5 est qu à chaque commande que j ai faite, j ai été obligé de téléphoner pour vérifier que ma commande en ligne était bien traitée. Mais je peux dire que le service à la clientèle au téléphone est rapide, sans délaie d attente, clair et sympathique. Juste peut être une amélioration du côté des commandes en ligne pour faire en sorte que le suivi de la procédure se fasse sans que l on soit obligé de téléphoner. Je vais continuer à faire affaire avec CPAP Clinic et je le recommande. Merci de vos bons services. Mario Girard, Québec

Mario Girard Longueuil