ALEX IS THE BEST CUSTOMER RELATIONS PERSON I HAVE DEALT WITH IN THE PACT 50 OR MORE YEARS.EVERY ASPECT OF THE TRANSACTION WAS IMPECCABLE.OH BY THR WAY I SAVED 27.9% ON MY PURCHASE.DEAL WITH THESE PEOPLE ITS A NO BRAINER
I live on Vancouver Island. I called first and discussed what I was looking for in a machine. The person I talked with provided me with a price that was over $1000 less than my local dealer. I was asked to submit my prescription by email. After it was approved and within 2 hours I was provided with a link to order. After ordering I received a confirmation and follow up email when the machine was ready to send. The pressure and ramp was preset and a few extra filters thrown in. Altogether in less than a 24 hours my order was made, processed and the CPAP machine sent to me. Five days later my CPAP arrived. Great communication. Very quick, friendly and efficient service. Will definitely recommend and have them assist me with future purchases.
Great Service, Great People
I found this place online while searching for a replacement CPAP machine, they were close to my work so it was convenient to stop by. Called and made an appointment. The Consultant, Rob P., was knowledgeable, helpful, and made my experience above and beyond what I have previously had with other CPAP consultants. The appointment itself was an example of how all customer service interactions should go. Rob took the time to explain all of my options for the best machine for me, then went on to have me try on and experience the best mask for me. The prices for the equipment were fair and below most competitors. In addition to the great in person experience, was the follow up. I received both a follow up email from Rob, to ensure that I was satisfied with my equipment, but I also got a compliance and therapy report that I can request at anytime! This has been the greatest experience with a company that I have done business with in regards to specialty medical therapy, and I wish Rob and the CPAP Clinic many more years of successful business. I will be a repeat customer for life and will continue to support this great business.
David Gilbert Mississauga