Great Service, Great People
I found this place online while searching for a replacement CPAP machine, they were close to my work so it was convenient to stop by. Called and made an appointment. The Consultant, Rob P., was knowledgeable, helpful, and made my experience above and beyond what I have previously had with other CPAP consultants. The appointment itself was an example of how all customer service interactions should go. Rob took the time to explain all of my options for the best machine for me, then went on to have me try on and experience the best mask for me. The prices for the equipment were fair and below most competitors. In addition to the great in person experience, was the follow up. I received both a follow up email from Rob, to ensure that I was satisfied with my equipment, but I also got a compliance and therapy report that I can request at anytime! This has been the greatest experience with a company that I have done business with in regards to specialty medical therapy, and I wish Rob and the CPAP Clinic many more years of successful business. I will be a repeat customer for life and will continue to support this great business.
David Gilbert Mississauga
My initial purchase of a Z1 CPAP in January 2016 was very satisfactory staff interaction -fast, efficient delivery, and great product. This fall I received an error message on the machine and phoned for assistance. Dominique immediately asked me to return the Z1 for examination, and promptly informed me that I would get a Warranty replacement from the manufacturer. He was very professional and helpful, kept me informed, and now I have received a brand new unit. Just excellent service and personal assistance.
Ben Nelson, BC
Best CPAP Vendor Bar None
My ICON Premo died out of warranty but before I was eligible again for ADP funding. Rather than purchasing a new APAP unit at full cost, Robert at the Vaughan location directed me to a program for Fisher and Paykel machines that break after the warrenty is up. This saved me hundreds of dollars and my insurance will cover the costs. Robert took his time to go over the machine and its features and made sure I was comfortable with it, despite the fact that it was a busy morning for him. Hands down, this was the best experience I ve had with any CPAP vendor ever. Don t deal with anyone else because they can t compare to the expertise and great customer care that CPAP Clinic provides.
Patrick Houston Keswick