The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
Unbelievable service! We were a little apprehensive making such a large purchase online but due to this company having such a great rating with the BBB we decided to take a chance because the prices were the cheapest we could find anywhere, especially with their price match policy. We placed our order and had a couple items for which we requested a price match, which was honoured, no questions asked! Our order was placed at 3:00 pm, by 4:05 pm we received the Canada Post tracking information!!! Order was received 2 days later in perfect condition. One item did not fit properly so when we inquired as to how/if we could make an exchange we were advised That they would be sending the replacement size with a shipping label to return the item that had to be returned. Within 10 mins we received the tracking information!!!! We have never seen service like his before and we will definately be referring others to this company and we will be regular customers without a doubt!!!!! Would not shop anywhere else!!!!
Great Customer Service
I tried the CPAP machine but it was very uncomfortable for me, I discontinued use and now seeking alternative to my sleep apnea. However, I must recommend the CPAP clinic, it is a company with great staff members top-down. I got a lot of encouragement and support on the use of my CPAP machine, I returned the trial machine late yet in the midst of all that, they were so nice and friendly, considered my plea to wave the charges which I deserved. They listen to the customers, the store is very clean and welcoming. I strongly recommend this clinic!
Juli, an excellent person to deal with. I was looking to upgrade my old machine and various accessories. I stopped by the CPAP clinic in Vaughan, and told Juli what I was looking for. I was very impressed by her knowledge. She took the time to explain the difference between the various new machines on the market; she is passionate and cares about her client. She was extremely helpful. The purchase was very smooth and service after the purchase was even better. She replied to all my questions and concerns very fast. And when she is not in that location, she leaves instructions with her co-worker about my requests. Amazing service. Thank you Juli.
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