The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
at-home visit for personal assistance and training
unlimited toll-free telephone support before and after sale
unlimited email support before and after sale
appropriate CPAP and Auto-CPAP set-up according to prescribed pressure setting
Reflecting on my angst of purchasing products from a non Canadian company I decided to Google CPAP products. To my delight I located CPAPClinic.ca
I telephoned and chatted with a young lady, Julie Benson. Directions were provided from my abode in Mount Forest Ontario and I arranged a rendezvous on a Saturday.
The warm and professional greeting was obviously a sign the young ladies enjoy what they are doing. After a few moments with Ms. Benson, my queries centered on some technical data and she invited Ms. Santos to provide the information.
I was quite impressed with Ms. Santos professionalism, knowledge and recommendations. I did not feel pressured or rushed.
I have the items I ordered and will place all future orders through this company.
Both of these ladies are excellent ambassadors for CPAP Clinic and they are jewels as front line personnel for this organization.
Mount Forest Ontario
Robert Plamondon Mount Forest Ontario
Best service ever!!!!
Today I ordered my first CPAP machine and have been blown away by the service. By the time I placed the order their shipments had gone out for the day. Viberly took my order and said I had just missed the pick up by Canada Post for today so my order was to be shipped out on Monday. I have to say I was a little disappointed as was hoping to ge started on therapy as soon as possible but was satisfied with the excellent help I received. When I just now checked my emails I see that sure enough they went above and beyond and shipped ny parcel today. Now that is service. I will for sure be recommending them big time. Thank you
Wow Fast and very helpful srvice
My local Vancouver Island CPAP store wanted $2400 for an S10 RESMED including $400 extra for the humidifier tank that already comes with the machine. They also told me that I couldn t get extended medical insurance if I bought online. Wow , this is totally untrue.
I found CPAP clinic through several references on a CPAP forum. Talked to the manager on the phone and got the same machine for $980, delivered to my home at no extra cost and my extended medical insurance paid for it.
The service offered by CPAP Clinic is great. They even threw in some extra filters with my order for free. Fast, very helpful and I will be a repeat customer because of my experience.
Dennis Nanaimo BC