The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
at-home visit for personal assistance and training
unlimited toll-free telephone support before and after sale
unlimited email support before and after sale
appropriate CPAP and Auto-CPAP set-up according to prescribed pressure setting
Hubert was my helper and was very knowledgeable and helpful. I would certainly deal with this person again.
Exceptional service and value
The customer service at CPAP Clinic is outstanding. I ordered the Z1 CPAP unit for a trip to Europe but I didn’t order the battery pack. When I contacted Air Canada to ‘register’ my CPAP device they informed I couldn’t use it without a battery pack. I called the CPAP Clinic for help, the found me a battery pack at a very fair price and shipped it overnight. Thank you CPAP Team!
Tim V Sarnia Ontario
Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.