The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
at-home visit for personal assistance and training
unlimited toll-free telephone support before and after sale
unlimited email support before and after sale
appropriate CPAP and Auto-CPAP set-up according to prescribed pressure setting
Good Evening Hubert:
It has been a pleasure making this purchase with you. I would highly recommend your business.
Ross Macdonald Oakville, ON
Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.
K. Viers Ottawa
I ordered my item and got it within 3 days but was missing one part so I used the online support and they gave me a number to call.Dominic was really helpful,he saw the mistake and told me would call me back after he checks his inventory.He called back within 10 mins to say that they have what I was missing and sent it right away.Got it two days after.Great service and prices.Will buy from them again.