Juli, Juli, Juli

I have been working with Jili at your Dixie Road location for a couple of months now. I came to her with a complete list of issues: CPAP machine not working correctly, mask would not fit correctly because of my full beard, using the machine with very little or no results, etc, etc. Juli is friendly, very patient and extermely knowledgable. I now have a machine and a face mask that work. I'm sure that if it wasn't for Juli's help I would have stopped using the machine weeks ago. Thank you Juli

Dennis Small Grimsby

I bought a Z1 machine from CPAP Clinic for travel and my business travel. This is a fantastic medical device, a lightweight device and does not take place in luggage compared to other CPAP. I save around $200 compared to purchasing it from suppliers in the province of Québec for the same service and after sale service. Before buying this machine, I exchanged emails with CPAP Clinic and they responded quickly to all my questions. As I was in Mississauga for business matters, they put a machine on hold for a couple of days before my travel for a pick up in store. Otherwise, they were ready to ship it to me at home. When I arrived in store, they set the machine for me. They provided me an excellent service. Congratulations! J ai acheté un CPAP Z1 de CPAP Clinic pour mes voyages et mes déplacements d affaires. Ce dispositif médical est fantastique en plus d être léger et de ne pas prendre beaucoup de place dans les bagages par rapport aux autres CPAP. J ai épargné environ 200 $ comparativement à avoir acheté cet appareil auprès de fournisseurs au Québec et ce, pour le même service et pour le service après vente. Avant d acheter cet appareil, j ai échangé des courriels avec CPAP Clinic et ils ont répondu rapidement à toutes mes questions. Comme j étais à Mississauga pour des raisons d affaires, ils ont mis une machine de côté pour quelques jours avant mon déplacement d affaires pour une livraison en magasin. Autrement, ils étaient prêts à me l expédié à la maison. Quand je suis arrivé au magasin, ils ont préparé l appareil pour moi. Ils m ont fourni un excellent service. Félicitations!

Louis Terrebonne, Québec

Hien Tran; Superb Customer Service

On November 13, 2025 I booked an appointment with Hien Tran to purchase a new ResMed CPAP machine. I previously met Hien in April, I had a Fisher & Paykel Machine which no longer worked. Instead of selling me a new machine, Hien painstakingly refurbished the F&P machine . Because of its age I decided to purchase a new machine. Again Hien patiently explained the options and configured a new ResMed machine for my use. He also helped set up the ResMed APP on my iPhone. The next day, he followed up with an e-mail to see if I was satisfied with the product settings. l suggested a minor modification which he incorporated remotely. Hien provided significant added value and greatly exceeded my expectations. I am delighted. Hien, Thank you!

Stan Albert Maple, Ontario