The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
at-home visit for personal assistance and training
unlimited toll-free telephone support before and after sale
unlimited email support before and after sale
appropriate CPAP and Auto-CPAP set-up according to prescribed pressure setting
I was very pleasantly surprised when I contacted this store. They are simply wonderful both at customer service and honesty. I was treated professionally from the start and the staff (Nurse) was exceptionally detailed and very friendly. This will be my go-to store from this point forward and I hope you will call this place first otherwise you will not be happy (others will try to upsell and over-charge you for more inferior service)! Thank you to the staff at the Mississauga store.
David Levin Mississauga
Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.
K. Viers Ottawa
This is the third time I have purchased something from the CPAP Clinic and their service and prices are EXCELLENT. Delivery is fast and they actually answer their emails promptly. :-) They have free stuff occasionally which is nice.