The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
at-home visit for personal assistance and training
unlimited toll-free telephone support before and after sale
unlimited email support before and after sale
appropriate CPAP and Auto-CPAP set-up according to prescribed pressure setting
Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.
K. Viers Ottawa
This is the third time I have purchased something from the CPAP Clinic and their service and prices are EXCELLENT. Delivery is fast and they actually answer their emails promptly. :-) They have free stuff occasionally which is nice.
Phil Mahon Sharon
Juli, an excellent person to deal with.
I was looking to upgrade my old machine and various accessories. I stopped by the CPAP clinic in Vaughan, and told Juli what I was looking for.
I was very impressed by her knowledge. She took the time to explain the difference between the various new machines on the market; she is passionate and cares about her client. She was extremely helpful.
The purchase was very smooth and service after the purchase was even better. She replied to all my questions and concerns very fast. And when she is not in that location, she leaves instructions with her co-worker about my requests.
Amazing service. Thank you Juli.