Excellent customer service and products

I want to acknowledge the excellent Customer Service that I have received from Juli at the Vaughan location. I first was diagnosed with Sleep Apnea a few years ago and I was in denial for almost 1 year, then finally decided to get a machine and went to a different place close to Yonge and Steeles and I had the worst experience ever. Fortunately, I did not give up and searched in Google for other CPAP machine places, and one day, I was in Vaughan, and Google lead me to this CPAP location at Vaughan. Juli was very knowledgeable about the products, and about how one may feel when just getting started to use a CPAP for the first time. Her kind approach and patience really made the difference to get me started with my CPAP machine. That first night, I slept for the first time in many years, and woke up feeling energized, as if I had had a Power up sleep. I am very thankful to Juli s professionalism in customer service, the quality of the Resmed product that we chose, her guidance and patience for us to get the most comfortable mask I could have ever hoped for (Dreamworks) after her helping me to try several others. The quality of sleep that I have now has most probably saved my life. I am getting the right care for my body, the right oxygen I need and definitely peace of mind. I decided to buy the cleaning machine, which has worked wonderfully, also giving me the confidence that my mask and machine are very well taken care of. I recently purchased a mask replacement, called her, and as always, her customer support was excellent and got the products shipped to my home right away. Thank you Juli, you make a difference in people s lives.

Elizabeth Evans Toronto

Great Product and Service

I was very satisfied with the prompt delivery of my mask as well as the product itself. I ve been using this same mask, the ResMed AirFit N20 Nasal mask and tubing from the same company, heated for added comfort. From the time that I ve been diagnosed with sleep apnea, about four years ago I believe, I have been getting my mask from this company. What I love about them was that they give you personalized service. On my first visit, to their Mississauga branch on Dixie Rd, the technician who s name is Bob I believe, made me feel very relaxed and understood that as I was coming in for a mask for the first time, I was probably sleep deprived, cranky, scared of what the mask would entail and as skittish as a horse ready to bolt if there were any harsh moves and responses. His approach made me feel that yes, these people are professionals. As a result, I calmed down, was able to choose a mask that on my first try, worked for me. I have not changed my mind since then. I think this is the best place to go or (during this lockdown) contact on the phone for a consultation. Thank you CPAP!

Almas Zakiuddin Mississauga

Customer Services

Daniel did a great job explaining me the CPAP usage. He informed that he is available anytime, for any concerns. Follow up after 15 days increased my confidence in its safety and usage. I will definitely recommend the company.

Sarah Samiyah Sohail Brampton ON