Unbelievable service! We were a little apprehensive making such a large purchase online but due to this company having such a great rating with the BBB we decided to take a chance because the prices were the cheapest we could find anywhere, especially with their price match policy. We placed our order and had a couple items for which we requested a price match, which was honoured, no questions asked! Our order was placed at 3:00 pm, by 4:05 pm we received the Canada Post tracking information!!! Order was received 2 days later in perfect condition. One item did not fit properly so when we inquired as to how/if we could make an exchange we were advised That they would be sending the replacement size with a shipping label to return the item that had to be returned. Within 10 mins we received the tracking information!!!! We have never seen service like his before and we will definately be referring others to this company and we will be regular customers without a doubt!!!!! Would not shop anywhere else!!!!
The telephone service was friendly and knowledgeable. The parts I needed were shipped the day I ordered them, and arrived the next day.
Very happy with the service
I am a long time CPAP user. I started out using another CPAP retailer and was quite happy there until the person I normally deal with left the company. I decided to search around for another company and found CPAP Clinic in Vaughan. I have been dealing with Juli and Melissa for several years now. They have both provided me excellent customer service. They are kowledgable, patient, and helpful. Thank you Juli, Melissa. I definitely recommend this company.
Harry C. Vaughan