Very disappointed with the quality of the Phillips Wisp mask frame and hose assembly. Seven to ten days after the 90 warranty the cloth-covered mask frame disintegrated on one side of the mask. I repaired the break with tape only to have the plastic clips on the hose cease to remain connected to the mask (more tape). I made the mistake of not contacting VitalAire immediately, and now have no recourse but to purchase new equipment. "Great warranty" folks on a cheaply made but expensive product.

K. Viers Ottawa

Best Customer Service Ever

After finding out that my machine was recalled and I was to stop using my machine immediately, I was terrified to think I would have no therapy till the situation with Phillips was resolved. I contacted Juli at the CPAP Clinic and was advised to contact my insurance provider to authorize a replacement. When they said go ahead, Juli expedited a new machine the same day, and after only 2 business days, it arrived ( I live in Alberta). Such personal service is rare these days and that s why I have been a loyal customer for the past 12 years. Thank-You Juli !!! You and your entire team are amazing !!!!!

Darcy Mandryk EDMONTON

New Equipment

I previously dealt with Medigas in Barrie until all the staff were replaced. When I went in for my eligible equipment replacement . If I can’t say nothing good about them I won’t say anything other than I’ll never go there or spend .05 there again. I found the CPAP Clinic up on Bell Farm Rd. I was warmly met and greeted by Natasha who started my file and took my info for June. June was the most efficient CPAP technician I’ve ever met, she was not intimidated by my Healthcare Providers and knew how to process my necessary requirements expertly. Well done by CPAP Clinic Barrie, I am very grateful for the attention given to me and expertise in handling my file. Thank You very much.

Cecil Young Barrie Ontario