The manufacturer recommends that new patients purchase their devices, masks and initial accessories from a homecare company that can provide an individualized patient equipment setup, clinical and after-sales support, and a program to assist patients with therapy success.
CPAP Clinic meets this set of requirements by providing you with the following services:
at-home visit for personal assistance and training
unlimited toll-free telephone support before and after sale
unlimited email support before and after sale
appropriate CPAP and Auto-CPAP set-up according to prescribed pressure setting
I have been working with Jili at your Dixie Road location for a couple of months now. I came to her with a complete list of issues: CPAP machine not working correctly, mask would not fit correctly because of my full beard, using the machine with very little or no results, etc, etc.
Juli is friendly, very patient and extermely knowledgable. I now have a machine and a face mask that work. I'm sure that if it wasn't for Juli's help I would have stopped using the machine weeks ago.
Thank you Juli
Dennis Small Grimsby
Reflecting on my angst of purchasing products from a non Canadian company I decided to Google CPAP products. To my delight I located CPAPClinic.ca
I telephoned and chatted with a young lady, Julie Benson. Directions were provided from my abode in Mount Forest Ontario and I arranged a rendezvous on a Saturday.
The warm and professional greeting was obviously a sign the young ladies enjoy what they are doing. After a few moments with Ms. Benson, my queries centered on some technical data and she invited Ms. Santos to provide the information.
I was quite impressed with Ms. Santos professionalism, knowledge and recommendations. I did not feel pressured or rushed.
I have the items I ordered and will place all future orders through this company.
Both of these ladies are excellent ambassadors for CPAP Clinic and they are jewels as front line personnel for this organization.
Mount Forest Ontario
Robert Plamondon Mount Forest Ontario
res med 9
over 2 years ago i contacted Alex at Cpap clinic...a friend of mine had shown me his unit....I called alex while in front of my friends unit....Of course i was apprehensive about buying something as important as a apap....Alex was very patient and as they say.....no questions are bad ones.....I am thrilled at the difference the new machine made....I have recommended several customers to the Cpap Clinic.....As for my health...the simplicity and quietness of the product is fantastic and i get a great nights sleep....If you dont want to order on line just call these folks....Their is no pressure to buy,,,,And they have wonderful products with great warranties.....Alex will focus on you...in my case i had previous issues with masks.....that ended when i ordered from the cpap clinic....Cant say enough good things about these folks